Problem Solving Courses
Learn problem solving with online classes in critical thinking, problem solving, strategic management and more. Gain fundamental skills to advance your career.
Agile Innovation and Problem Solving Skills …
Critical Thinking & Problem Solving …
Problem Solving and Critical Thinking Skills …
Agile Leadership Principles and Practices …
Creative Thinking: Techniques and Tools for Success …
Negotiation Skills and Effective Communication …
Managing Conflicts on Projects with Cultural and Emotional Intelligence …
Skills for Success …
Business Negotiations …
Leadership Essentials …
Strategic Human Resources Management …
learn problem solving
What is problem solving.
The definition of problem-solving is the process and ability to find solutions within complex problems and issues. Solving problems and finding potential solutions to fix a current issue is part of the problem-solving process. Practical problem solving can deal with creative thinking to see common sense to the original problem and figure out what the next steps should be. The beauty of problem-solving is that new issues come up all the time, so learning the steps needed to identify a solution will be an essential skill to have. There is no one way via problem-solving techniques, so it's important to learn skills to figure out solutions to issues.
Problem Solving Skills Examples
Many scenarios revolve around problem-solving and decision making. Being able to be a problem solver for a wide range of issues will make you more confident in any matter. Some typical examples in which problem-solving is necessary include math problems, project management, social problem solving, and more.
Who were Great and Famous Problem Solvers?
There are many famous problem solvers over the years to learn great tips from. Each of these people had different approaches to creative problem solving, but they were all masters in problem finding and solutions. Some of the greats include Albert Einstein, Bill Gates, Edward Jenner, Marie Curie, Thomas Edison, and more.
- About Problem Solving
- Related Topics
Problem Solving Resources
Case studies, problem solving related topics.
- Continuous Improvement
- Eight Disciplines (8D)
- Fishbone Diagram
- Nine Windows
- Shainin System™
- Total Quality Management (TQM)
- Quality Resources /
- Problem Solving
What is Problem Solving?.
Quality Glossary Definition: Problem solving
Problem solving is the act of defining a problem; determining the cause of the problem; identifying, prioritizing, and selecting alternatives for a solution; and implementing a solution.
- The problem-solving process
- Problem solving resources
Problem Solving Chart
The Problem-Solving Process
In order to effectively manage and run a successful organization, leadership must guide their employees and develop problem-solving techniques. Finding a suitable solution for issues can be accomplished by following the basic four-step problem-solving process and methodology outlined below.
1. Define the problem
Diagnose the situation so that your focus is on the problem, not just its symptoms. Helpful problem-solving techniques include using flowcharts to identify the expected steps of a process and cause-and-effect diagrams to define and analyze root causes .
The sections below help explain key problem-solving steps. These steps support the involvement of interested parties, the use of factual information, comparison of expectations to reality, and a focus on root causes of a problem. You should begin by:
- Reviewing and documenting how processes currently work (i.e., who does what, with what information, using what tools, communicating with what organizations and individuals, in what time frame, using what format).
- Evaluating the possible impact of new tools and revised policies in the development of your "what should be" model.
2. Generate alternative solutions
Postpone the selection of one solution until several problem-solving alternatives have been proposed. Considering multiple alternatives can significantly enhance the value of your ideal solution. Once you have decided on the "what should be" model, this target standard becomes the basis for developing a road map for investigating alternatives. Brainstorming and team problem-solving techniques are both useful tools in this stage of problem solving.
Many alternative solutions to the problem should be generated before final evaluation. A common mistake in problem solving is that alternatives are evaluated as they are proposed, so the first acceptable solution is chosen, even if it’s not the best fit. If we focus on trying to get the results we want, we miss the potential for learning something new that will allow for real improvement in the problem-solving process.
3. Evaluate and select an alternative
Skilled problem solvers use a series of considerations when selecting the best alternative. They consider the extent to which:
- A particular alternative will solve the problem without causing other unanticipated problems.
- All the individuals involved will accept the alternative.
- Implementation of the alternative is likely.
- The alternative fits within the organizational constraints.
4. Implement and follow up on the solution
Leaders may be called upon to direct others to implement the solution, "sell" the solution, or facilitate the implementation with the help of others. Involving others in the implementation is an effective way to gain buy-in and support and minimize resistance to subsequent changes.
Regardless of how the solution is rolled out, feedback channels should be built into the implementation. This allows for continuous monitoring and testing of actual events against expectations. Problem solving, and the techniques used to gain clarity, are most effective if the solution remains in place and is updated to respond to future changes.
You can also search articles , case studies , and publications for problem solving resources.
Innovative Business Management Using TRIZ
Introduction To 8D Problem Solving: Including Practical Applications and Examples
The Quality Toolbox
Root Cause Analysis: The Core of Problem Solving and Corrective Action
One Good Idea: Some Sage Advice ( Quality Progress ) The person with the problem just wants it to go away quickly, and the problem-solvers also want to resolve it in as little time as possible because they have other responsibilities. Whatever the urgency, effective problem-solvers have the self-discipline to develop a complete description of the problem.
Diagnostic Quality Problem Solving: A Conceptual Framework And Six Strategies ( Quality Management Journal ) This paper contributes a conceptual framework for the generic process of diagnosis in quality problem solving by identifying its activities and how they are related.
Weathering The Storm ( Quality Progress ) Even in the most contentious circumstances, this approach describes how to sustain customer-supplier relationships during high-stakes problem solving situations to actually enhance customer-supplier relationships.
The Right Questions ( Quality Progress ) All problem solving begins with a problem description. Make the most of problem solving by asking effective questions.
Solving the Problem ( Quality Progress ) Brush up on your problem-solving skills and address the primary issues with these seven methods.
Refreshing Louisville Metro’s Problem-Solving System ( Journal for Quality and Participation ) Organization-wide transformation can be tricky, especially when it comes to sustaining any progress made over time. In Louisville Metro, a government organization based in Kentucky, many strategies were used to enact and sustain meaningful transformation.
Quality Improvement Associate Certification--CQIA
Certified Quality Improvement Associate Question Bank
Lean Problem-Solving Tools
Problem Solving Using A3
NEW Root Cause Analysis E-Learning
Making the Connection In this exclusive QP webcast, Jack ReVelle, ASQ Fellow and author, shares how quality tools can be combined to create a powerful problem-solving force.
Adapted from The Executive Guide to Improvement and Change , ASQ Quality Press.
- Contact Sales
- Business strategy |
- Problem management: 8 steps to better p ...
Problem management: 8 steps to better problem solving
Problem management is an 8 step framework most commonly used by IT teams. You can use problem management to solve for repeating major incidents. By organizing and structuring your problem solving, you can more effectively get to the root cause of high-impact problems—and devise a solution. Solving the root cause prevents recurrence and creates a repeatable solution to use on similar errors in the future.
In an IT department, errors and mishaps are part of the job. You can't always control these problems, but you can control how you respond to them with problem management. Problem management helps you solve larger problems and reduce the risk that they’ll happen again by identifying all connected problems, solving them, and planning for the future.
What is problem management?
Problem management is an 8 step framework most commonly used by IT teams. Your team can use problem management to solve for repeating major incidents. By organizing and structuring your problem solving, you can more effectively get to the root cause of high-impact problems—and devise a solution. Problem management is a process—used mostly by IT teams—to identify, react, and respond to issues. It’s not for every problem, but it’s a useful response when multiple major incidents occur that cause large work interruptions. Unlike problem solving, problem management goes beyond the initial incident to discover and dissect the root causes, preventing future incidents with permanent solutions.
The goals of problem management are to:
Prevent problems before they start.
Solve for repetitive errors.
Lessen each incident’s impact.
Problem management vs. incident management
Example: Someone leaves their unprotected laptop in a coffee shop, causing a security breach. The security team can use incident management to solve for this one, isolated event. In this case, the team could manually shut down the accounts connected to that laptop. If this continues to happen, IT would use problem management to solve the root of this issue—perhaps installing more security features on each company laptop so that if employees lose them, no one else can access the information.
Problem management vs. problem solving
While similar in name, problem management differs slightly from problem-solving. Problem management focuses on every aspect of the incident—identifying the root cause of the problem, solving it, and prevention. Problem solving is, as the name implies, focused solely on the solution step.
Example: You’re launching a new password management system when it crashes—again. You don’t know if anything leaked, but you know it could contain confidential information. Plus, it’s happened before. You start the problem management process to ensure it doesn’t happen again. In that process, you’ll use problem solving as a step to fix the issue. In this case, perhaps securing confidential information before you try to launch a new software.
Problem management vs. change management
Change management targets large transitions within your workplace, good and bad. These inevitable changes aren’t always negative, so you can’t always apply problem management as a solution. That’s where change management comes in—a framework that helps you adjust to any new scenario.
Example: Your company is transitioning to a new cloud platform. The transition happens incident-free—meaning you won’t need problem management—but you can ease the transition by implementing some change management best practices. Preparing and training team members in the new software is a good place to start.
Problem management vs. project management
Project management is the framework for larger collections of work. It’s the overarching method for how you work on any project, hit goals, and get results. You can use project management to help you with problem management, but they are not the same thing. Problem management and project management work together to solve issues as part of your problem management process.
Example: During problem management, you uncover a backend security issue that needs to be addressed—employees are using storage software with outdated security measures. To solve this, you create a project and outline the tasks from start to finish. In this case, you might need to alert senior executives, get approval to remove the software, and alert employees. You create a project schedule with a defined timeline and assign the tasks to relevant teams. In this process, you identified a desired outcome—remove the unsafe software—and solved it. That’s project management.
The 8 steps of problem management
It’s easy to get upset when problems occur. In fact, it’s totally normal. But an emotional response is not always the best response when faced with new incidents. Having a reliable system—such as problem management—removes the temptation to respond emotionally. Proactive project management gives your team a framework for problem solving. It’s an iterative process —the more you use it, the more likely you are to have fewer problems, faster response times, and better outputs.
1. Identify the problem
During problem identification, you’re looking at the present—what’s happening right now? Here, you’ll define what the incident is and its scale. Is this a small, quick-fix, or a full overhaul? Consider using problem framing to define, prioritize, and understand the obstacles involved with these more complex problems.
2. Diagnose the cause
Use problem analysis or root cause analysis to strategically look at the cause of a problem. Follow the trail of issues all the way back to its beginnings.
To diagnose the underlying cause, you’ll want to answer:
What factors or conditions led to the incident?
Do you see related incidents? Could those be coming from the same source?
Did someone miss a step? Are processes responsible for this problem?
3. Organize and prioritize
Now it’s time to build out your framework. Use an IT project plan to organize information in a space where everyone can make and see updates in real time. The easiest way to do this is with a project management tool where you can input tasks, assign deadlines, and add dependencies to ensure nothing gets missed. To better organize your process, define:
What needs to be done?
Who’s responsible for each aspect? If no one is, can we assign someone?
When does each piece need to be completed?
What is the final number of incidents related to this problem?
Are any of these tasks dependent on another one? Do you need to set up dependencies ?
What are your highest priorities? How do they affect our larger business goals ?
How should you plan for this in the future?
4. Create a workaround
If the incident has stopped work or altered it, you might need to create a workaround. This is not always necessary, but temporary workarounds can keep work on track and avoid backlog while you go through the problem management steps. When these workarounds are especially effective, you can make them permanent processes.
5. Update your known error database
Every time an incident occurs, create a known error record and add it to your known error database (KEDB). Recording incidents helps you catch recurrences and logs the solution, so you know how to solve similar errors in the future.
6. Pause for change management (if necessary)
Larger, high-impact problems might require change management. For example, if you realize the problem’s root cause is a lack of staff, you might dedicate team members to help. You can use change management to help them transition their responsibilities, see how these new roles fit in with the entire team, and determine how they will collaborate moving forward.
7. Solve the problem
This is the fun part—you get to resolve problems. At this stage, you should know exactly what you’re dealing with and the steps you need to take. But remember—with problem management, it’s not enough to solve the current problem. You’ll want to take any steps to prevent this from happening again in the future. That could mean hiring a new role to cover gaps in workflows , investing in new softwares and tools, or training staff on best practices to prevent these types of incidents.
Read: Turn your team into skilled problem solvers with these problem-solving strategies
8. Reflect on the process
The problem management process has the added benefit of recording the process in its entirety, so you can review it in the future. Once you’ve solved the problem, take the time to review each step and reflect on the lessons learned during this process. Make note of who was involved, what you needed, and any opportunities to improve your response to the next incident. After you go through the problem management process a few times and understand the basic steps, stakeholders, workload, and resources you need, create a template to make the kickoff process easier in the future.
5 benefits of problem management
Problem management helps you discover every piece of the problem—from the current scenario down to its root cause. Not only does this have an immediate positive impact on the current issue at hand, it also promotes collaboration and helps to build a better product overall.
Here are five other ways problem management can benefit your team:
Avoids repeat incidents. When you manage the entire incident from start to finish, you will address the foundational problems that caused it. This leads to fewer repeat incidents.
Boosts cross-functional collaboration. Problem management is a collaborative process. One incident might require collaboration from IT, the security team, and legal. Depending on the level of the problem, it might trickle all the way back down to the product or service team, where core changes need to be made.
Creates a better user experience. It’s simple—the fewer incidents you have, the better your customer’s experience will be. Reducing incidents means fewer delays, downtime, and frustrations for your users, and a higher rate of customer satisfaction.
Improves response time. As you develop a flow and framework with a project management process, you’ll be better equipped to handle future incidents—even if they’re different scenarios.
Organizes problem solving. Problem management provides a structured, thoughtful approach to solving problems. This reduces impulsive responses and helps you keep a better problem record of incidents and solutions.
Problem management leads to better, faster solutions
IT teams will always have to deal with incidents, but they don’t have to be bogged down by them. That’s because problem management works. Whether you employ a full problem management team or choose to apply these practices to your current IT infrastructure, problem management—especially when combined with a project management tool—saves you time and effort down the road.
With IT project plans, we’ve made it easier than ever to track your problem management work in a shared tool. Try our free IT project template to see your work come together, effortlessly.
How to pitch project management software: A complete guide
How to create a CRM strategy: 6 steps (with examples)
Level up your marketing with a perceptual map (with template)
Business process analysis (BPA) explained
Explore Lean Thinking and Practice / Problem-Solving
Explore the process that’s foundational to assuring every individual becomes engaged by arming them with methods they can use to overcome obstacles and improve their work process.
Overcoming obstacles to achieve or elevate a standard
In a lean management system, everyone is engaged in ongoing problem-solving that is guided by two characteristics:
- Everything described or claimed should be based on verifiable facts, not assumptions and interpretations.
- Problem-solving is never-ending; that is, it begins rather than ends when an improvement plan is implemented. The implementation process is a learning opportunity to discover how to make progress toward the target condition.
Lean thinkers & practitioners understand that the problem-solving process is impeded if you make the common mistake of mechanically reaching for a familiar or favorite problem-solving methodology or, worse, jump quickly to a solution.
Leaders and teams avoid this trap by recognizing that most business problems fall into four categories, each requiring different thought processes, improvement methods, and management cadences.
The Four Types of Problems
Type 1: Troubleshooting: reactive problem-solving that hinges upon rapidly returning abnormal conditions to known standards. It provides some immediate relief but does not address the root cause.
Type 2: Gap from Standard: structured problem-solving that focuses on defining the problem, setting goals, analyzing the root cause, and establishing countermeasures, checks, standards, and follow-up activities. The aim is to prevent the problem from recurring by eliminating its underlying causes.
Type 3: Target Condition: continuous improvement ( kaizen ) that goes beyond existing standards of performance. It may utilize existing methods in new, creative ways to deliver superior value or performance toward a new target state of improvement.
Type 4: Open-ended: innovative problem-solving based on creativity, synthesis, and recognition of opportunity. It establishes new norms that often entail unexpected products, processes, systems, or value for the customer well beyond current levels.
By helping everyone in the organization to understand the importance of taking ownership of seeing and solving all types of problems, lean thinking & practice:
- Engenders a sense of empowerment and autonomy in all workers, which in turn promotes engagement in and ownership of the work process
- Enables organizations to overcome obstacles at their source, so they do not become more significant problems upstream
Ultimately, building a problem-solving culture creates a competitive advantage that is difficult for competitors to match.
Why the A3 Process Involves More than Filling in Boxes
Article by Tracey Richardson
Big Problems? Start Small
Article by Josh Howell
What’s your problem
Article, Video by John Shook
Strategies for Tackling Complex Problems: a Conversation with Paolo Savaget
Podcast by Tom Ehrenfeld
Learning to Solve Problems By… Wait for It… Solving Problems
Getting Started with Lean Thinking and Practice
Video by James (Jim) Womack, PhD
Four Types of Problems
by Art Smalley
Managing to Learn: Using the A3 management process
by John Shook
by Liz McCartney and Zack Rosenburg
by Karen Gaudet
March 21, 2023 | Boston, MA
Building a Lean Operating and Management System
April 10, 2023 | Online Live Course
Improvement Kata/Coaching Kata Remotely
April 17, 2023 | Online Live Course
Developing Structured Problem-Solving and Leadership Skills using A3 Thinking: Managing to Learn Remotely
Be the first to learn of new learning opportunities and the latest practical, actionable information. subscribe to an lei newsletter., join our #leancommunity.
A new online Slack workspace where lean practitioners gather to engage in collaborative problem-solving to help each other cope with today’s challenges.
Sign up free
10 Problem Solving Training Courses for Better Solutions
Problems are almost always inevitable in your organization. Your team may end up getting into a conflict with co-workers, and customers may have problems with your product or services, among others. Luckily, we’ve listed the best problem solving training courses to help your team come up with better solutions when faced with these problems.
Problem Solving Training Course # 1 - Problem Solver by EdApp
At the heart of every problem is the desire of each side to solve the problem together and come up with solutions agreeable to everyone. EdApp’s Problem Solver teaches them how to do precisely that.
This problem solving training course gives your team creative conflict resolution solutions that are structured, reasonable, and data-driven. This program begins with an explanation of the significance of problem-solving and creativity, as well as not being bound by functional fixedness.
It also dives into many concepts and types of collaboration, as well as innovative problem-solving tactics, to better equip your teams for any challenges that may arise during problem discussions. Finally, it covers how to tackle the problem by identifying the main cause to avoid implementing band-aid approaches.
The great thing about taking an EdApp course is that there’ll be a series of quizzes included for better retention. They're presented in game formats, such as matching words, true or false, missing words, the traditional multiple-choice format, and more. These strategies make sure your team will have an enjoyable and engaging learning experience.
- Scope: Creative problem solving, principles of problem-solving, different kinds of problem-solving, kinds of decision making
Created by EdApp
Problem Solving Training Course # 2 - Creating a Problem Statement for Your Organization by EdApp
The core mission of a nonprofit organization is to solve societal, environmental, and ethical problems. But as a budding organization, it can be tough to choose which problem you and your team want to address and solve. EdApp’s Creating a Problem Statement for Your Organization can help narrow down your organization’s choices.
This problem solving training course dives into the heart of a problem statement each organization should have. It talks about the importance of narrowing down what your organization aims to solve, which can help your team focus on issues better. It also gives different examples of problem statements to help you and your team identify the strengths and weaknesses of each. This will also give them a better idea of what to use and what not to use for your organization’s problem statement.
- Scope: Importance of a problem statement, how to write a problem statement, creating a problem statement
Created By EdApp
Problem Solving Training Course # 3 - Improving Your First Call Resolution (FCR) by EdApp
The first call resolution is a critical indicator in the customer service sector. If your support employees can fix your customers' concerns at the initial point of contact, they’ll be able to build stronger relationships with them and have a more positive experience with your company. Improving Your First Call Resolution by EdApp walks your learners through the process of reaching that goal.
This problem solving training course explains what FCR is and why it is vital for them to get one. It then supplies your team with an understanding of how to determine whether or not a problem was truly handled and how well the client experience was throughout the conversation. Finally, it offers advice on how to enhance and optimize their conversations so that any customer conflicts are handled on the first contact.
- Scope: First call resolution overview, how to calculate FCR, how to improve FCR
Problem Solving Training Course # 4 - Handling Irate Customers (Call Center) by EdApp
Handling Irate Customers (Call Center) by EdApp educates your staff on how to handle and resolve client calls. This problem solving training course is ideal for your support workers that are dealing with difficult clients and tough problems. It covers how to listen to upset customers so that they can learn how to give them better solutions to their problems and even build a better relationship with your organization.
This training also includes call resolution suggestions and tactics that your team may use on their next difficult call. At the end of the course, they’ll have the opportunity to practice several mock call conversations and hone their communication skills so they can better implement these approaches in their day-to-day support interactions.
- Scope: Call resolutions, mock call conversations examples
Problem Solving Training Course # 5 - Managing Difficult Conversations by EdApp
This EdApp problem solving training teaches your employees the vital information and resources they need to handle challenging and problematic talks. When a problem arises, everyone's voice should be heard. Managing Difficult Conversations teaches them how to actively listen to those they’re speaking with and check that everyone is heard. It covers subjects including prioritizing tough talks, addressing and tackling awkward interactions, offering constructive feedback, and apologizing honestly. It also teaches them how to spot frequent blunders during dispute resolution discussions.
- Scope: Handling difficult conversations, offering negative feedback, delivering authentic apologies
Explore our library including problem solving training courses.
Problem Solving Training Course # 6 - Handling Objections with Emotional Intelligence by EdApp
Keeping a cool head can go a long way toward solving problems within and outside your organization. EdApp’s Handling Objections with Emotional Intelligence will teach your team how to do just that.
This problem solving training will teach them how emotional intelligence can help them resolve collective difficulties and arguments professionally and respectfully. It demonstrates how paying attention to another person's body language and attentively listening may help them have more productive conversations. Learners will also get a module on problem resolution and constructive criticism using the appropriate emotional approach.
- Scope: Active listening, body language, resolving conflicts
Problem Solving Training Course # 7 - Active Listening by EdApp
Problems can only be solved if your team knows how to actively listen to the people they’re interacting with. EdApp’s Active Listening details the steps and techniques they can take today to improve their active listening skills.
This problem solving training program teaches the principles of active listening to your team, which is great if they lack a basic grasp of this ability. It reviews the important listening strategies that can help people in improving their communication and relationship with one another. The second half of this course is dedicated to avoiding bad listening habits at all costs. These poor behaviors include listening to what isn't being said and speaking without making direct eye contact. It also digs into the difficulties of active listening and suggests ways to overcome them while dealing with conflict and problems.
- Scope: Active listening strategies, bad listening practices
Problem Solving Training Course # 8 - Retail Services - Communication by EdApp
Communication is key to being able to smoothly navigate through problematic situations. This is especially true in retail services. That’s why EdApp designed a communication course dedicated to helping your retail teams get out of sticky situations.
In this course, your employees will learn how to actively listen to customers to better understand them and the possible issues they may have. They'll also become acquainted with open and closed-type inquiries, allowing them to select the best question type for various scenarios and interaction goals.
By the end of this training, your retail teams will be more engaged and strategic in their work. Observe how they engage and communicate with clients more effectively and often, resulting in greater sales and happier customers.
- Scope: Active listening, differences betweenopen vs closed questions, how to use open questions
Problem Solving Training Course # 9 - Effective Communication in Customer Service by EdApp
EdApp's Effective Communication in Customer Service course was developed to improve customer service workers' listening abilities for better and faster problem resolution. So, if you manage a team in a similar field, this is an ideal course to consider.
This problem solving program comprises three short sessions that address themes, such as empathy, the function of active listening in developing a great customer connection, and the impediments to successful listening. It walks your team through the process of active listening and presents listening tips and tactics. Some examples are using verbal signals to demonstrate attention while interacting with customers and clarifying by summarizing and asking open-ended questions. There's also a lesson that emphasizes some of the typical issues that will keep your team from actively listening, even if they're using the strategies you've taught them.
- Scope: Active listening, active listening in customer interactions
Problem Solving Training Course # 10 - Expectations Setting by EdApp
Knowing how to properly set different people’s expectations can go a long way in solving and avoiding problems in your organization. EdApp’s Expectations Setting will teach your team the tips and tricks for how to appropriately set expectations.
The problem solving course helps your learners avoid the pitfalls of having unreasonable expectations, which typically lead to disappointment, problems, frustration, and broken relationships. They'll learn how to deal with collaborative goal setting so that everyone feels consulted and heard, including outlining expectations for each party.
- Scope: Elements of expectations, avoiding unrealistic expectations
Create better solutions with problem solving training courses
In both a professional and personal setting, problems are almost always unavoidable. People with different opinions, backgrounds, and personalities can clash and create problems and conflicts inside and outside your organization. As a leader, it’s vital to equip your team with the right problem solving skills so they know how to get themselves out of sticky situations and create better solutions for everyone. Read our list of problem solving courses to get started on problem solving skills training today.
Explore case studies
Learn how customers like you use EdApp. Their results speak for themselves.
Book a demo
Get a tour of our core products and features with one of our experts.
Take a bootcamp
Instantly access our video library updated weekly with live demonstrations.
Check out G2 reviews
Don't take our word for it. Here’s what our customers have to say.
EdApp is easy to use and free for you and your team. No credit card required.
Welcome to Management Concepts. Can we assist you?
- Course Catalog
St. Patrick's Day Sale! ☘️ 25% off on all PDF Certs & Diplomas Ends in : : :
- Why Alison LMS
All diploma courses, all certificate courses, learn english, course categories, personal development, sales & marketing, engineering & construction, teaching & academics, network security, programming, information systems, engineering, data science, administration, business management, computer networking, cryptocurrency, data security, small business, mental health, food safety, pharmacology, health and fitness, physical therapy, physiotherapy, substance abuse, english language, spanish language, german language, irish language, french language, chinese language, swedish language, japanese language, business english, english conversation, english for stem, english literature, english pronunciation, english vocabulary, english writing, human resources, supply chain management, customer service, manufacturing, health and safety, quality management, hospitality, communication skills, productivity, supervision, health and safety, project management, photography, positive psychology, stress management, time management, entrepreneurship, digital marketing, advertising, content marketing, market research, marketing strategy, presentation skills, product marketing, social media, risk management, construction, electrical engineering, automotive engineering, renewable energy, mathematics, adult education, architecture, classroom management, climate change, educational psychology, human anatomy, music theory, writing skills, explore career categories, health science 137 careers, finance 48 careers, information technology 40 careers, education and training 55 careers, business management and administration 54 careers, marketing, sales, and service 41 careers, agriculture, food, and natural resources 46 careers, hospitality and tourism 16 careers, science, technology, engineering, and mathematics 107 careers, architecture and construction 33 careers, government and public administration 14 careers, law, public safety, corrections, and security 69 careers, manufacturing 12 careers, transportation, distribution, and logistics 34 careers, human services 66 careers, arts, audio/video technology, and communications 97 careers, claim your certificates, discover careers, workplace personality assessment, mental health assessment, resumé builder, alison blog, alison for business, get alison premium, download the alison app.
- Explore Course Categories
Do you represent a business or organization that would like to train and upskill their employees?
If yes, check out Alison’s Free Learning Management System here!
Become an Alison Affiliate in one click, and start earning money by sharing any page on the Alison website.
- Change Language
Decision Making, Problem-Solving and Time Management
This free online course includes:.
- Hours of Learning
- CPD Accreditation
- Final Assessment
Rate This Course & Get Better Recommendations!
Thanks for your review, what you will learn in this free course.
What role does stress play in decision-making, and why is this a crucial skill? Daily, we base ourselves on several decisions. Some decisions are simple, such as what to wear or eat today, while others are more complex and difficult, such as life decisions. And making decisions is a mental process. So it is extremely exhausting when we don't know how to do it correctly. We become apprehensive and tense when we cannot decide; it is as if we have a mission to complete but do not have the know-how. Then we put off deciding, which adds stress to our daily lives. This results in extremely negative feelings such as anxiety, depression, disappointment, low self-esteem, and the creation of a negative image of yourself. This time management training course will show some fantastic tools and techniques that you can use to make better decisions.
It begins by describing why decision-making is a valuable life skill and the different approaches to reaching a decision are discussed. You will discover that people can make judgments using intuition, measurement, testing possibilities, or simply asking for help and that we probably employ all of these options at some stage, depending on the situation. The seven stages of the decision-making process are described in the next section and the content of this time management online course covers how to complete the steps of the procedure and restart if you make a mistake. However, as with any process, there are some roadblocks to decision-making. Next, you will understand how lack of information, external pressure or preconception can be obstacles in the process. In addition, how personal characteristics such as insecurity, indecisiveness, lack of self-confidence, and lack of motivation harms decision making are explained.
The following section explores the tools, approaches, and procedures for deciding more easily and quickly. You will also be shown how to avoid the most common pitfalls that make it harder to make wise decisions. The next key section practically explains the ways of managing your time and setting realistic goals in every element of your life. The last part of this time management program explains the Wheel of Life and 1-1-1 technique that helps in achieving your goals. Multiple forms of decisions can help you cope with the pressures of time constraints, deadlines, and high demands and enrolling in this course will show you how interdependent time management and decision-making skills are. This free time management training is for anyone struggling to cope with the demands of work and life and could use improvement in their time management skills.
All Alison courses are free to enrol study and complete. To successfully complete this course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this course, you have the option to acquire an official Diploma, which is a great way to share your achievement with the world.
Your Alison is:
- Ideal for sharing with potential employers
- Include it in your CV, professional social media profiles and job applications.
- An indication of your commitment to continuously learn, upskill & achieve high results.
- An incentive for you to continue empowering yourself through lifelong learning.
Alison offers 3 types of Diplomas for completed Diploma courses:
- Digital : a downloadable in PDF format immediately available to you when you complete your purchase.
- : a physical version of your officially branded and security-marked , posted to you with FREE shipping.
- Framed : a physical version of your officially branded and security marked in a stylish frame, posted to you with FREE shipping.
All are available to purchase through the Alison Shop . For more information on purchasing Alison , please visit our FAQs . If you decide not to purchase your Alison , you can still demonstrate your achievement by sharing your Learner Record or Learner Achievement Verification, both of which are accessible from your Dashboard . For more details on our pricing, please visit our Pricing Page
Knowledge & Skills You Will Learn
Complete this cpd accredited course & get your certificate , certify your skills, stand out from the crowd, advance in your career.
Learner Reviews & Feedback For Decision Making, Problem-Solving and Time Management
Explore careers related to this course, about your alison course publisher, - alison stats, more free online courses by this publisher, learners who took this course also enrolled in, explore subjects related to this course.
What will you learn today? Find out, with Alison.
- Don't have an Alison account? Sign Up
Keep me logged in
- Forgot password?
Join the World’s Largest Free Learning Community
- Already have an Alison account? Log In
This is the name that will appear on your Certification
I agree to the Terms and Conditions
Turn you expertise into online courses for learners across the globe.
- Don't have a Publisher account? Sign Up
Please enter you email address and we will mail you a link to reset your password.
- Back to login
- Forensic Accounting
- Construction Management
- Project Management
- Fashion Design
- Supply Chain Management
- Accounting and Finance
- Business Studies
- Hotel Management
- Diet and Nutrition
- Beauty Therapy
- Customer Services
- Interior Design
- Public Relations
- Event Management
- Health and Safety
- Risk Management
- Trainer Courses
- Environmental Management
- Leadership & Management
- Wedding Planning
- Facilities Management
- Admin, Secretarial & PA
- Travel and Tourism
- Cyber Security
- Human Resource Management
- Life Coaching
- Warehouse Management
- Digital Marketing
- Logistics Management
- Teaching Assistant
- Food Hygiene
- Counselling Skills
- Security Management
Problem Solving (Short Course)
- Course Overview
- Learning Outcomes
Why Study Problem Solving?
Problems are an inevitable part of life, presenting a wide variety of challenges both at home and in our professional lives. Some people are naturally more adept at problem solving than others. They instinctively know how to find the best possible solution for all types of issues, enabling them to solve them quickly and effectively. For others, problem solving skills are not an in-built character trait, but a soft skill that develops with time. To become a skilled problem solver is to become a highly valued asset in the eyes of employers. Irrespective of field, sector and status, problem solving skills are universally relevant and of limitless value. For anyone looking to become a more confident and capable problem solver, this free problem solving skills training course could be the perfect place to start.
By the end of this course the learner will be able to:
Apply Problem Steps and Tools.
All free online certificate courses at Oxford Home Study Centre are 100% free of charge from start to finish. There is no enrolment fee, all study aids are provided via our online learning platform and all of our courses are self-paced for total flexibility.
Our exclusive free courses provide the perfect opportunity to expand your knowledge, develop new skills and explore new professions. Upon completion of your free online certificate course, you will have the option of claiming one of three different types of certificates for a small fee:
- An official Course Completion Certificate from Oxford Home Study Centre
- A CPD Accredited Certificate to boost your CPD profile
- An Endorsed Certificate issued by the Quality Licence Scheme
Each of these certificates could prove helpful in supporting future job applications, or helping you climb the career ladder with your current employer. All certificates are 100% optional upon successful completion of your course - available to purchase with your preferred postage option.
For more information on certificate costs, head over to our pricing page or contact a member of the team at Oxford Home Study Centre anytime.
Topics covered in the course.
Problem Solving course covers the following key topics:
- Problem Identification
- Eight Essentials to Defining a Problem
- Problem Solving in Action
- What it Means,
- Types of Decisions
- Facts vs. Information
- Decision-Making Traps
HOW IT WORKS
Enhance your skills with our highly informative courses.
Pass the assignments by getting the required marks.
Get certified and enhance the worth of your CV.
WHY GET CERTIFIED
Once you get certified, employers have more trust in your capabilities. You can easily add the certification to your credentials and share it everywhere.
Becoming a certified professional gives the impression that you have better skills and you are committed to enhancing your skills. As a result, your chances of getting hired got increased.
Enhancing your understanding and knowledge is the key to get hired, achieve a higher position, and pursue a new career.
Strategic planning (short course), anger management (short course), crisis management (short course), operations management (short course), critical thinking (short course), time management (short course), stress management (short course), succession planning (short course), presentation skills (short course), management (short course), diploma in conflict management, certificate in conflict management, diploma in crisis management, certificate in crisis management, diploma in anger management, certificate in anger management.
- Business Essentials
- Leadership & Management
- Entrepreneurship & Innovation
- Finance & Accounting
- Business in Society
- For Organizations
- Support Portal
- Media Coverage
- Founding Donors
- Leadership Team
- Harvard Business School →
- HBS Online →
- Business Insights →
Harvard Business School Online's Business Insights Blog provides the career insights you need to achieve your goals and gain confidence in your business skills.
- Career Development
- Earning Your MBA
- News & Events
- Staff Spotlight
- Student Profiles
- Work-Life Balance
- Alternative Investments
- Business Analytics
- Business Strategy
- Design Thinking and Innovation
- Disruptive Strategy
- Economics for Managers
- Entrepreneurship Essentials
- Financial Accounting
- Global Business
- Launching Tech Ventures
- Leadership Principles
- Leadership, Ethics, and Corporate Accountability
- Leading with Finance
- Management Essentials
- Negotiation Mastery
- Organizational Leadership
- Power and Influence for Positive Impact
- Strategy Execution
- Sustainable Business Strategy
- Sustainable Investing
Why Problem-Solving Skills Are Essential for Leaders in Any Industry
- 17 Jan 2023
Any organization offering a product or service is in the business of solving problems.
Whether providing medical care to address health issues or quick convenience to those hungry for dinner, a business’s purpose is to satisfy customer needs .
In addition to solving customers’ problems, you’ll undoubtedly encounter challenges within your organization as it evolves to meet customer needs. You’re likely to experience growing pains in the form of missed targets, unattained goals, and team disagreements.
Yet, the ubiquity of problems doesn’t have to be discouraging; with the right frameworks and tools, you can build the skills to solve consumers' and your organization’s most challenging issues.
Here’s a primer on problem-solving in business, why it’s important, the skills you need, and how to build them.
Access your free e-book today.
What Is Problem-Solving in Business?
Problem-solving is the process of systematically removing barriers that prevent you or others from reaching goals.
Your business removes obstacles in customers’ lives through its products or services, just as you can remove obstacles that keep your team from achieving business goals.
Design thinking , as described by Harvard Business School Dean Srikant Datar in the online course Design Thinking and Innovation , is a human-centered , solutions-based approach to problem-solving and innovation. Originally created for product design, design thinking’s use case has evolved . It’s now used to solve internal business problems, too.
The design thinking process has four stages :
- Clarify: Clarify a problem through research and feedback from those impacted.
- Ideate: Armed with new insights, generate as many solutions as possible.
- Develop: Combine and cull your ideas into a short list of viable, feasible, and desirable options before building prototypes (if making physical products) and creating a plan of action (if solving an intangible problem).
- Implement: Execute the strongest idea, ensuring clear communication with all stakeholders about its potential value and deliberate reasoning.
Using this framework, you can generate innovative ideas that wouldn’t have surfaced otherwise.
Another, less structured approach to challenges is creative problem-solving , which employs a series of exercises to explore open-ended solutions and develop new perspectives. This is especially useful when a problem’s root cause has yet to be defined.
You can use creative problem-solving tools in design thinking’s “ideate” stage, which include:
- Brainstorming: Instruct everyone to develop as many ideas as possible in an allotted time frame without passing judgment.
- Divergent thinking exercises: Rather than arriving at the same conclusion (convergent thinking), instruct everyone to come up with a unique idea for a given prompt (divergent thinking). This type of exercise helps avoid the tendency to agree with others’ ideas without considering alternatives.
- Alternate worlds: Ask your team to consider how various personas would manage the problem. For instance, how would a pilot approach it? What about a young child? What about a seasoned engineer?
It can be tempting to fall back on how problems have been solved before, especially if they worked well. However, if you’re striving for innovation, relying on existing systems can stunt your company’s growth.
Related: How to Be a More Creative Problem-Solver at Work: 8 Tips
Why Is Problem-Solving Important for Leaders?
While obstacles’ specifics vary between industries, strong problem-solving skills are crucial for leaders in any field.
Whether building a new product or dealing with internal issues, you’re bound to come up against challenges. Having frameworks and tools at your disposal when they arise can turn issues into opportunities.
As a leader, it’s rarely your responsibility to solve a problem single-handedly, so it’s crucial to know how to empower employees to work together to find the best solution.
Your job is to guide them through each step of the framework and set the parameters and prompts within which they can be creative. Then, you can develop a list of ideas together, test the best ones, and implement the chosen solution.
Related: 5 Design Thinking Skills for Business Professionals
4 Problem-Solving Skills All Leaders Need
1. problem framing.
One key skill for any leader is framing problems in a way that makes sense for their organization. Problem framing is defined in Design Thinking and Innovation as determining the scope, context, and perspective of the problem you’re trying to solve.
“Before you begin to generate solutions for your problem, you must always think hard about how you’re going to frame that problem,” Datar says in the course.
For instance, imagine you work for a company that sells children’s sneakers, and sales have plummeted. When framing the problem, consider:
- What is the children’s sneaker market like right now?
- Should we improve the quality of our sneakers?
- Should we assess all children’s footwear?
- Is this a marketing issue for children’s sneakers specifically?
- Is this a bigger issue that impacts how we should market or produce all footwear?
While there’s no one right way to frame a problem, how you do can impact the solutions you generate. It’s imperative to accurately frame problems to align with organizational priorities and ensure your team generates useful ideas for your firm.
To solve a problem, you need to empathize with those impacted by it. Empathy is the ability to understand others’ emotions and experiences. While many believe empathy is a fixed trait, it’s a skill you can strengthen through practice.
When confronted with a problem, consider whom it impacts. Returning to the children’s sneaker example, think of who’s affected:
- Your organization’s employees, because sales are down
- The customers who typically buy your sneakers
- The children who typically wear your sneakers
Empathy is required to get to the problem’s root and consider each group’s perspective. Assuming someone’s perspective often isn’t accurate, so the best way to get that information is by collecting user feedback.
For instance, if you asked customers who typically buy your children’s sneakers why they’ve stopped, they could say, “A new brand of children’s sneakers came onto the market that have soles with more traction. I want my child to be as safe as possible, so I bought those instead.”
When someone shares their feelings and experiences, you have an opportunity to empathize with them. This can yield solutions to their problem that directly address its root and shows you care. In this case, you may design a new line of children’s sneakers with extremely grippy soles for added safety, knowing that’s what your customers care most about.
Related: 3 Effective Methods for Assessing Customer Needs
3. Breaking Cognitive Fixedness
Cognitive fixedness is a state of mind in which you examine situations through the lens of past experiences. This locks you into one mindset rather than allowing you to consider alternative possibilities.
For instance, your cognitive fixedness may make you think rubber is the only material for sneaker treads. What else could you use? Is there a grippier alternative you haven’t considered?
Problem-solving is all about overcoming cognitive fixedness. You not only need to foster this skill in yourself but among your team.
4. Creating a Psychologically Safe Environment
As a leader, it’s your job to create an environment conducive to problem-solving. In a psychologically safe environment, all team members feel comfortable bringing ideas to the table, which are likely influenced by their personal opinions and experiences.
If employees are penalized for “bad” ideas or chastised for questioning long-held procedures and systems, innovation has no place to take root.
By employing the design thinking framework and creative problem-solving exercises, you can foster a setting in which your team feels comfortable sharing ideas and new, innovative solutions can grow.
How to Build Problem-Solving Skills
The most obvious answer to how to build your problem-solving skills is perhaps the most intimidating: You must practice.
Again and again, you’ll encounter challenges, use creative problem-solving tools and design thinking frameworks, and assess results to learn what to do differently next time.
While most of your practice will occur within your organization, you can learn in a lower-stakes setting by taking an online course, such as Design Thinking and Innovation . Datar guides you through each tool and framework, presenting real-world business examples to help you envision how you would approach the same types of problems in your organization.
Are you interested in uncovering innovative solutions for your organization’s business problems? Explore Design Thinking and Innovation —one of our online entrepreneurship and innovation courses —to learn how to leverage proven frameworks and tools to solve challenges. Not sure which course is right for you? Download our free flowchart .
About the Author
Developing Structured Problem-Solving and Leadership Skills using A3 Thinking: Managing to Learn Remotely
Join us for a seven-week learning experience and learn how to use the A3 methodology to solve important business problems. Optional one-on-one coaching package also available.
Today's unprecedented challenges require superior problem-solving skills not only from you as a leader but everyone you manage.
What makes the A3 problem-solving approach so powerful is that it is a complete process -- a way of thinking, leading, communicating, learning, getting things done, and developing an entire organization of problem solvers.
Select, define, clarify and investigate a real problem from work.
Clarify problem situations and define problems as gaps in performance.
Visualize work processes and focus on the problems in work methods that are affecting performance.
Investigate and confirm underlying causes and analyze barriers to improvement.
Identify, evaluate and lead in the selection of countermeasures.
Lead planning for implementation of countermeasures and follow-up to resolve problems in execution and reflect for organizational learning
The A3 format puts the problem, analysis, corrective actions, and an action plan on a single sheet of large (A3) paper, often with the use of graphics.
- 14 hours of live, online interaction
- Feedback from facilitators and peers
- Assignments between live sessions to begin applying the lessons and complete your A3
- Opportunities to practice discrete skills with live feedback
Cohort beginning September 17
12:00 PM - 2:00 PM ET
- Session 1: September 17
- Session 2: October 1
- Session 3: October 15
- Session 4: October 29
- Session 5: November 12
- Session 6: December 3
- Session 7: December 17
Optional One-on-One Coaching Sessions
Achieve an even deeper level of learning by taking personal coaching sessions with instructor David Verble, who has 30 years of experience teaching and coaching the A3 management process to leaders and managers.
- completion of the problem situation/current situation section;
- completion of the analysis section and whole left side;
- creation of recommended countermeasures and an implementation plan at the start of the right side.
Personal coaching gives you individual "just-in-time" assistance on your challenges in a private, completely safe online space to share and ask questions.
The seven sessions are hosted over 14 weeks, with one to two hours of assignments in between and optional individual coaching sessions available for an additional $499.
Who Should Attend
- Managers, supervisors or executives who want to develop the structured problem-solving, hypothesis-testing, and fact-based, decision-making skills of teams
- Continuous improvement or change management professionals involved in leading major change improvement initiatives
- HR professionals who wish to develop a curriculum and teach introduce structured problem solving and fact-based decision-making skills within their organization
Engage your whole team with our group discounts.
Please click here to run through our technology check before registering for this course.
- Communication Channel: A ll our documents and assignments will be hosted on a browser-based platform. By logging onto our e-learning website you will be able to view all related materials, announcements, and zoom links.
- Zoom : W e will host our live meetings on zoom. You will receive an invitation with the meeting link.
You can cancel your registration for online/live-streaming workshops 2 weeks prior to the start date of the course for a full refund. A cancellation occurring within 2 weeks of the workshop dates will be subject to a $350 cancellation fee. Once you have attended a workshop session, you cannot cancel your registration. To cancel please call LEI at (617) 871-2900 or email [email protected]
Interested in bringing this workshop to your company?
LEI will teach any of our workshops or develop a customized program to build capability in your team.
Whether you need coaching to develop organizational leadership effectiveness, frontline management proficiency, work team or business-unit process improvement capability, or to achieve an organization-wide transformation, LEI can customize a learning plan to meet your needs. Talk with a Coach to learn more »
Subscribe to LEI's newsletters on lean thinking and practice.
- SUGGESTED TOPICS
- The Magazine
- Most Popular
- Managing Yourself
- Managing Teams
- Work-life Balance
- The Big Idea
- Data & Visuals
- Reading Lists
- Case Selections
- HBR Learning
- Topic Feeds
- Account Settings
- Email Preferences
How to Solve Problems
- Laura Amico
To bring the best ideas forward, teams must build psychological safety.
Teams today aren’t just asked to execute tasks: They’re called upon to solve problems. You’d think that many brains working together would mean better solutions, but the reality is that too often problem-solving teams fall victim to inefficiency, conflict, and cautious conclusions. The two charts below will help your team think about how to collaborate better and come up with the best solutions for the thorniest challenges.
First, think of the last time you had to solve a problem. Maybe it was a big one: A major trade route is blocked and your product is time sensitive and must make it to market on time. Maybe it was a small one: A traffic jam on your way to work means you’re going to be late for your first meeting of the day. Whatever the size of the impact, in solving your problem you moved through five stages, according to “ Why Groups Struggle to Solve Problems Together ,” by Al Pittampalli.
Pittampalli finds that most of us, when working individually, move through these stages intuitively. It’s different when you’re working in a team, however. You need to stop and identify these different stages to make sure the group is aligned. For example, while one colleague might join a problem-solving discussion ready to evaluate assumptions (Stage 3), another might still be defining the problem (Stage 1). By defining each stage of your problem-solving explicitly, you increase the odds of your team coming to better solutions more smoothly.
This problem-solving technique gains extra power when applied to Alison Reynold’s and David Lewis’ research on problem-solving teams. In their article, “ The Two Traits of the Best Problem-Solving Teams ,” they find that highly effective teams typically have a pair of common features: They are cognitively diverse and they are psychologically safe. They also exhibit an array of characteristics associated with learning and confidence; these teammates tend to be curious, experimental, and nurturing, for example.
As you and your colleagues consider these ideas, think about the last problem you had to solve as a team. First, map out what you remember from each step of your problem-solving. Were all of you on the same page at each stage? What aspects of the problem did you consider — or might you have missed — as a result? What can you do differently the next time you have a problem to solve? Second, ask where your team sees themselves on the chart. What kinds of behaviors could your team adopt to help you move into that top-right quadrant?
- Laura Amico is a senior editor at Harvard Business Review.
Official website of the Cybersecurity and Infrastructure Security Agency
Here’s how you know
Official websites use .gov
A .gov website belongs to an official government organization in the United States.
Secure .gov websites use HTTPS
- Education & Training
- NICCS Education & Training Catalog
- New Horizons Raleigh
Creative Problem Solving
- Online, Instructor-Led
This workshop will give students an overview of the creative problem solving process, as well as key problem solving tools that they can use every day. Skills such as brainstorming, information gathering, & analyzing data will be covered during class. This course may earn a Credly Badge.
Understand problems and the creative problem solving process Identify types of information to gather and key questions to ask in problem solving Identify the importance of defining a problem correctly Identify and use four different problem definition tools Write concrete problem statements Use basic brainstorming tools to generate ideas for solutions Evaluate potential solutions against criteria, including cost/benefit analysis and group voting Perform a final analysis to select a solution Understand the roles that fact and intuition play in selecting a solution Understand the need to refine the shortlist and redefine it Understand how to identify the tasks and resources necessary to implement solutions Evaluate and adapt solutions to reality
- Operate and Maintain
- Oversee and Govern
2023 KT Excellence Award Nominees
Recipients of formal selection committee nominations.
For the 12 KT Excellence Awards of 2023, the following persons, teams, and organizations have been bestowed with formal nominations by the KTEA Selection Committee:
Individual Award Nominations
Program Leader of the Year Nominations
Noor Saleha Binti Selamat – Tenaga Nasional Berhad
Manuel Uribe Figueroa – Adient
Anthony Corrente – IBM Australia Ltd
Karine I Hinton – ExxonMobil – Imperial Oil
Toru Mori – Nissan Motor Co., Ltd.
Chris O’Connor – Nissan North America
Sohaib Abid – Cisco Systems Inc.
Ahmad Maaz Khan – Cisco Systems Belgium
Rob K Barker – HCL Technologies
Jin Amanokura – Resonac Corporation
Daisuke Yasukawa – Hitachi Academy Co., Ltd.
Yasutoshi Kojima – Honda Motor Co., Ltd.
Wang Qing, Guo – Lam Research China
Takeshi Terasaki – Hitachi High-Tech Corporation
Jeanette Tamraz – Fujifilm Irvine Scientific
Facilitator of the Year Nominations
Juan Ortega Mendoza – Adient
Jon Dowell – Suncor Energy Services Inc.
Coach of the Year Nominations
David Gillespie – Bravura Solutions Limited
Seema Patil – HCL Technologies
Rational Management Executive of the Year Nominations
Jim Ball – Takeda Pharmaceuticals
Kris Lockburner – Johnson & Johnson
Tony Cusato – IBM USA
Saiki Wakana – Canon Marketing Japan Inc.
Shuhei Okazaki – Astellas Pharma Inc.
Torrance Ford – Shaw Industries, Inc.
Team Award Nominations
Problem Solving Excellence Nominations
Adient Aguascalientes Plant
Adient Ramos W&A Plant
Adient Puebla Plant (2)
Adient Matamoros Plant
Bristol Myers Squibb
Siemens Healthineers Ottawa
ExxonMobil Product Solutions Company
NS BlueScope Malaysia Sdn Bhd
Hamburger Rieger GmbH
Decision Making Excellence Nominations
Adient Lerma Plant (2)
Adient Ramos W&A
Adient Technotrim Saltillo
Bridgewater Interiors Detroit
Situation Appraisal Excellence Nominations
Flextronics Plastics S.a. De C.v.
Akamai Technologies, Inc.
Nissan North America
Combined KT Technologies Excellence Nominations
TNB Integrated Learning Solution – ILSAS
Adient Puebla Plant
Adient Lerma Plant
Leipa Georg Leinfelder GmbH
Organization Award Nominations
Excellence in the Utilization of KT Process in Manufacturing Operations Nominations
Flextronics Plastics S.A. DE C.V
Excellence in the Utilization of KT Process in Service Operations Nominations
Tetra Pak Packaging Solutions S.p.A
Hogeschool van Arnhem en Nijmegen
Space Telescope Science Institute
Lam Research Services (Shanghai) Co. Ltd.
Human Resource Capability Development Program Excellence Nominations
Organon Asia Pacific Services Pte Ltd
Shaw Industries, Inc.
Critical Thinking Cultural Excellence Nominations
ExxonMobil and Imperial Oil
Tek Experts Global
Hitachi Astemo, Ltd.
Winners and nominees from previous years:
2022 Award Winners and Nominees
Subscribe to the KT Newsletter
By navigating the site, you agree to our Cookies Policy
- MyU : For Students, Faculty, and Staff
Cooperative Lawyering and Problem Solving Courts: Lawyers as Peacemakers – 6928
This is a non-traditional seminar for students who are interested in exploring a manner of practicing law broader than the win/lose paradigm of the adversary system. The instructor is a retired Hennepin County judge with extensive experience in problem solving courts and with the benefits of collaborative law and restorative justice.
This seminar will explore peacemaking opportunities for lawyers at several levels:
-- Practicing lawyers engaged in different varieties of cooperative lawyering will make guest presentations.
-- Effective peacemaking requires personal awareness and self-control, and so the course will introduce students to mindfulness, a fundamental tool for peace of mind, as well as basic skills in peaceful communication.
-- We will examine the recent developments in neuroscience and evolutionary psychology that help explain the dynamics of human conflict.
-- Finally, we will look at how the lessons about peacemaking apply to political and religious conflict. As a case study in political conflict, we will choose a hotly contested current event. For example, case study in 2019 was the Brett Kavanaugh hearings.
In addition to background reading to prepare for class sessions, students should be prepared to spend 10-15 minutes each day in mindfulness exercises, to observe two out-of-class peacemaking activities, and to participate in experiential exercises in class. Short written assignments are designed to promote growth of the student’s peacemaking skills. The class requires an open mind and a willingness to share personal thoughts and experiences.
Credits 2 Course Cooperative Lawyering and Problem Solving Courts: Lawyers as Peacemakers Subject Area Litigation, Alternative Dispute Resolution & Advocacy Student Year Upper Division LL.M. Grade base H/P/LP/F Course type SEM
- Experiential Learning
- Belonging at Minnesota Law
- MLK Convocation
- Take A Virtual Tour
- Curriculum & Requirements
- Meet the Team
- Frequently Asked Questions
- LEAD Program
- Current LL.M. Students
- Class of 2022
- Class of 2021
- Class of 2020
- Class of 2019
- Class of 2018
- Class of 2017
- Class of 2016
- Class of 2015
- Class of 2014
- Class of 2013
- Class of 2012
- Class of 2011
- Class of 2010
- Class of 2009
- Class of 2008
- How to Apply
- Join Our Mailing List
- Recruiting Events
- S.J.D. Candidates
- Where Students Go
- Testimonials & Videos
- Program Faculty
- Current Students
- Career Support
- Graduate Students
- Business Law Minor
- Dedicated Undergraduate Law Courses
- Law Courses Open to Graduate & Undergraduate Students
- Registration & Grading
- Subject Areas
- Course List
- Summer Session 2023
- Business & Nonprofits
- Economic Justice
- Family and Community
- Human Rights and Immigration
- Rights & Liberties
- View All Clinics
- Clinic Directors
- Standardized Clients
- Moot Courts
- Legal Writing
- Robina Public Interest Scholars Program
- Saeks Public Interest Residency Program
- Business Law
- Civil Litigation
- Criminal Justice
- Environmental & Energy Law
- Health Law & Bioethics
- Human Rights Law
- Immigration Law
- Intellectual Property & Technology Law
- International Law
- Labor & Employment Law
- Semester Exchange Programs
- Centers & Institutes
- Academic Calendar
- Lecture Series
- Information Sessions
- Connect with Admissions
- Tuition & Financial Aid
- Recruitment Calendar
- LL.M. Admissions
- M.S.P.L. Admissions
- Transfer Policy
- Visiting Students
- MN Pre-Law Scholars
- Visit the Campus
- By The Numbers
- Faculty Directory
- Faculty News
- Recent Publications
- Working Papers (SSRN)
- Scholarship Repository
- 2021 Career Facts & Statistics
- 2020 Career Facts & Statistics
- 2019 Career Facts & Statistics
- Corporate Fellowship
- Judicial Clerkships
- Professional Essentials Milestone
- Public Interest Careers
- Interviewing Programs
- Grades & Percentiles
- For Students (Log-In Required)
- Career Center Staff
- M.S. in Patent Law
- LL.M. in Patent Law
- 1888 Society
- Reunion Giving
- 2021-22 Lockhart Members
- 2022-2023 Lockhart Members
- Class Gift Program
- Driven Campaign
- Law March Madness
- At a Glance
- Board of Advisors
- Parking & Directions
- Minnesota Law Magazine
- University Policies
- ABA Required Disclosures
- From the Dean
- Job Opportunities
- Education & Participation
- Corporate Institute
- Human Rights Center
- Institute for Law & Economics
- Institute for Law & Rationality
- Institute on Metropolitan Opportunity
- James H. Binger Center for New Americans
- Program in Law & History
- Robina Institute of Criminal Law and Criminal Justice
- Cancel A Room Reservation
- Ed Tech Service Policies
- Request Room Rental
- Reservable Technology
- Technology Rates
- Technology Request Form
- Staff Directory
- Refund, Drop/Add Deadlines
- Faculty Advising
- Choosing A Concentration
- 1L Electives
- Academic Success
- Exam Policies & Info
- Graduate Planning & Audit System
- Minnesota Law Student Oath
- MPRE Information
- Bar-tested Subjects
- Bar Information Video Clips
- Administrative Policies
- Academic Policies
- Student Support & Standards
- Student Organizations
- Wellness & Wellbeing
- Dean's Reception
- 2022 Awards and Honors
- Student Directory
- Technology Support
- Student Forms
- Contact Student Affairs
- Cancel Class for Low Enrollment
- Seating Charts
- Student Attendance Issues
- Student Registration Faculty Guide
- Documenting Incomplete Grade
- Faculty Grade Submission
- Feedback to Students on Exams
- Final Exam Guidelines
- Midterm Exam Guidelines
- Faculty news submissions
- Op-Ed guidelines
- Submit Faculty Expertise
- SSRN Instructions
- Judicial Clerkship Letters
- The Insider
- AV Request Form
- Design Request Form
- Designers, Photographers and Writers
- Digital Banners
- Email Banners
- Law School Logos
- Press Release Template
- Event Resources
- Quick Event Check List
- University Event-Related Links
- Faculty Works in Progress
- International Law Workshops
- Legal History Workshops
- Public Law Workshops
- Squaretable Schedule
- Copy Machines
- Security Monitors
- Transportation Services
- U Card Office
- Building Maps
- Finance Staff
- Travel & Chrome River
- Compliance & Reporting
- Employee Engagement
- Hiring Resources
- Performance Management
- Known Issues
- What's New in D9
- Paragraph Types
- Link Styles
- Layout Options
- WYSIWYG Toolbar
- Flat Screen Sign Request
- Ed Tech SLA
- Law School LISTSERVs
- Zoom Profile Photos
- Zoom Backgrounds
- Networking & Careers
- Office of Advancement Staff
- Alumni News
- 5-Year Reunion
- 10-Year Reunion
- 15-Year Reunion
- 20-Year Reunion
- 25-Year Reunion
- 30-Year Reunion
- 35-Year Reunion
- 40-Year Reunion
- 45-Year Reunion
- 50-Year Reunion
- 55-Year Reunion
- 2020-21 Reunion
- Recently Admitted
Upon completing this course, you will be able to: 1. Identify key terms, styles, and approaches to effective problem-solving and decision-making 2. Explain both the affordances and limitations associated with problem-solving and decision-making 3.
Problem-Solving Mixed · Course · 1-4 Weeks University of California, Davis Critical Thinking Skills for the Professional Skills you'll gain: Critical Thinking, Leadership and Management, Problem Solving, Collaboration, Communication, Strategy and Operations, Business Analysis, Decision Making, Entrepreneurship, Research and Design 4.8 (470 reviews)
Management Problem Solving Learn problem solving with online classes in critical thinking, problem solving, strategic management and more. Gain fundamental skills to advance your career. View all edX Courses Agile Innovation and Problem Solving Skills… UMD, USMx… Course Critical Thinking & Problem Solving… RITx… Course
Problem solving training courses can help save your organization money, time, and resources. Find course listings and member discounts at ASQ.org. Hello, Guest ... Risk Management; Root Cause Analysis, Problem Solving; Certification Preparation; Home / Learning / Learning Catalog / Topic /
Problem solving is the act of defining a problem; determining the cause of the problem; identifying, prioritizing, and selecting alternatives for a solution; and implementing a solution. The problem-solving process Problem solving resources Problem Solving Chart The Problem-Solving Process
Problem management focuses on every aspect of the incident—identifying the root cause of the problem, solving it, and prevention. Problem solving is, as the name implies, focused solely on the solution step. Example: You're launching a new password management system when it crashes—again.
Type 2: Gap from Standard: structured problem-solving that focuses on defining the problem, setting goals, analyzing the root cause, and establishing countermeasures, checks, standards, and follow-up activities. The aim is to prevent the problem from recurring by eliminating its underlying causes.
Problem Solving Training Course # 2 - Creating a Problem Statement for Your Organization by EdApp. The core mission of a nonprofit organization is to solve societal, environmental, and ethical problems. But as a budding organization, it can be tough to choose which problem you and your team want to address and solve. EdApp's Creating a ...
Effective Problem Solving & Project Management Power Course Solve business problems and become an effective project manager - Learn project management skills in this power course 3.7 (31 ratings) 4,228 students Created by Syed Raza, ClayDesk E-learning Last updated 8/2022 English English [Auto] $14.99 $84.99 82% off 5 hours left at this price!
Project Managers. Government-Aligned Acquisition Credentials. Agile Acquisition. Business Acumen. Construction, Architecture, and Engineering Services. Contracting Team Lead. IT Acquisition. Leadership for Contracting Professionals. Program Protection - Cyber.
Free Online Problem Solving Courses | Alison Related Subjects Minitab Mathematics Creative Thinking Fractions Precalculus Top 20 Online Problem Solving Courses Diploma education Diploma in Six Sigma Yellow Belt 10-15 hrs 1,823 enrolled What you will learn Identify how business problems can be solved with the Si...
We become agitated, apprehensive, and disappointed when we have difficulty managing time and making decisions. This free online time management course will teach you the correct tools and methods and how to apply them so you can rid yourself of the anxiety that comes with decision-making and problem solving. COURSE PUBLISHER Sanja Stojanovic.
Problem Solving course covers the following key topics: Problem Identification Eight Essentials to Defining a Problem Problem Solving in Action What it Means, Types of Decisions Facts vs. Information Decision-Making Traps HOW IT WORKS 1 Enhance your skills with our highly informative courses. 2 Pass the assignments by getting the required marks. 3
4 Problem-Solving Skills All Leaders Need. 1. Problem Framing. One key skill for any leader is framing problems in a way that makes sense for their organization. Problem framing is defined in Design Thinking and Innovation as determining the scope, context, and perspective of the problem you're trying to solve.
We've taken the unmatched A3 problem-solving process described in Managing to Learn, the award-winning, best-selling workbook by management expert and former CEO John Shook, and put it online with live instruction. This comprehensive training will teach you how to use the potent A3 methodology, based on the proven scientific method of plan-do-check-act (PDCA), to address an important ...
By defining each stage of your problem-solving explicitly, you increase the odds of your team coming to better solutions more smoothly. This problem-solving technique gains extra power when...
The most effective creative problem-solving solution Wicked Problem Solving is an online course and toolkit explicitly developed for changemakers, consultants, and leaders to sharpen their creative problem-solving and collaboration skills and bring design thinking to everyday work. Meet Tom Wujec
Creative Problem Solving. This workshop will give students an overview of the creative problem solving process, as well as key problem solving tools that they can use every day. Skills such as brainstorming, information gathering, & analyzing data will be covered during class. This course may earn a Credly Badge.
A) Communication skills B) Problem-solving skills C) Management skills D) Self-evaluation skills Ans: A Feedback: Communication skills involve the ability to establish trusting interpersonal relationships with clients, peers, subordinates, and superiors to maximize goal achievement and enhance the personal growth. Problem-solving skills refer to the ability to analyze all sides of a problem ...
Or maybe you already took a course on management consulting problem solving approach, but the jargon used didn't make much practical sense to you (The 80/20 rule, MECE etc.)? Whether you're a student studying for case interviews or a businessperson, what you might be lacking is a comprehensive aproach to problem solving that generates ...
View Creative Problem Solving.docx from MANAGEMENT CREATION at EDHEC Business School, Roubaix. Creative Problem Solving Notation System : Homework: Are you creative? Expert Help. Study Resources. ... Course Hero uses AI to attempt to automatically extract content from documents to surface to you and others so you can study better, e.g., in ...
Rational Management Executive of the Year Nominations. Jim Ball - Takeda Pharmaceuticals. Kris Lockburner - Johnson & Johnson. Tony Cusato - IBM USA. Saiki Wakana - Canon Marketing Japan Inc. Shuhei Okazaki - Astellas Pharma Inc. Torrance Ford - Shaw Industries, Inc. Team Award Nominations. Problem Solving Excellence Nominations
This is a non-traditional seminar for students who are interested in exploring a manner of practicing law broader than the win/lose paradigm of the adversary system. The instructor is a retired Hennepin County judge with extensive experience in problem solving courts and with the benefits of collaborative law and restorative justice.