- About Problem Solving
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- Problem Solving
What is Problem Solving?.
Quality Glossary Definition: Problem solving
Problem solving is the act of defining a problem; determining the cause of the problem; identifying, prioritizing, and selecting alternatives for a solution; and implementing a solution.
- The problem-solving process
- Problem solving resources
Problem Solving Chart
The Problem-Solving Process
In order to effectively manage and run a successful organization, leadership must guide their employees and develop problem-solving techniques. Finding a suitable solution for issues can be accomplished by following the basic four-step problem-solving process and methodology outlined below.
1. Define the problem
Diagnose the situation so that your focus is on the problem, not just its symptoms. Helpful problem-solving techniques include using flowcharts to identify the expected steps of a process and cause-and-effect diagrams to define and analyze root causes .
The sections below help explain key problem-solving steps. These steps support the involvement of interested parties, the use of factual information, comparison of expectations to reality, and a focus on root causes of a problem. You should begin by:
- Reviewing and documenting how processes currently work (i.e., who does what, with what information, using what tools, communicating with what organizations and individuals, in what time frame, using what format).
- Evaluating the possible impact of new tools and revised policies in the development of your "what should be" model.
2. Generate alternative solutions
Postpone the selection of one solution until several problem-solving alternatives have been proposed. Considering multiple alternatives can significantly enhance the value of your ideal solution. Once you have decided on the "what should be" model, this target standard becomes the basis for developing a road map for investigating alternatives. Brainstorming and team problem-solving techniques are both useful tools in this stage of problem solving.
Many alternative solutions to the problem should be generated before final evaluation. A common mistake in problem solving is that alternatives are evaluated as they are proposed, so the first acceptable solution is chosen, even if it’s not the best fit. If we focus on trying to get the results we want, we miss the potential for learning something new that will allow for real improvement in the problem-solving process.
3. Evaluate and select an alternative
Skilled problem solvers use a series of considerations when selecting the best alternative. They consider the extent to which:
- A particular alternative will solve the problem without causing other unanticipated problems.
- All the individuals involved will accept the alternative.
- Implementation of the alternative is likely.
- The alternative fits within the organizational constraints.
4. Implement and follow up on the solution
Leaders may be called upon to direct others to implement the solution, "sell" the solution, or facilitate the implementation with the help of others. Involving others in the implementation is an effective way to gain buy-in and support and minimize resistance to subsequent changes.
Regardless of how the solution is rolled out, feedback channels should be built into the implementation. This allows for continuous monitoring and testing of actual events against expectations. Problem solving, and the techniques used to gain clarity, are most effective if the solution remains in place and is updated to respond to future changes.
You can also search articles , case studies , and publications for problem solving resources.
Innovative Business Management Using TRIZ
Introduction To 8D Problem Solving: Including Practical Applications and Examples
The Quality Toolbox
Root Cause Analysis: The Core of Problem Solving and Corrective Action
One Good Idea: Some Sage Advice ( Quality Progress ) The person with the problem just wants it to go away quickly, and the problem-solvers also want to resolve it in as little time as possible because they have other responsibilities. Whatever the urgency, effective problem-solvers have the self-discipline to develop a complete description of the problem.
Diagnostic Quality Problem Solving: A Conceptual Framework And Six Strategies ( Quality Management Journal ) This paper contributes a conceptual framework for the generic process of diagnosis in quality problem solving by identifying its activities and how they are related.
Weathering The Storm ( Quality Progress ) Even in the most contentious circumstances, this approach describes how to sustain customer-supplier relationships during high-stakes problem solving situations to actually enhance customer-supplier relationships.
The Right Questions ( Quality Progress ) All problem solving begins with a problem description. Make the most of problem solving by asking effective questions.
Solving the Problem ( Quality Progress ) Brush up on your problem-solving skills and address the primary issues with these seven methods.
Refreshing Louisville Metro’s Problem-Solving System ( Journal for Quality and Participation ) Organization-wide transformation can be tricky, especially when it comes to sustaining any progress made over time. In Louisville Metro, a government organization based in Kentucky, many strategies were used to enact and sustain meaningful transformation.
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Quality Improvement Associate Certification--CQIA
Certified Quality Improvement Associate Question Bank
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Problem Solving Using A3
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Making the Connection In this exclusive QP webcast, Jack ReVelle, ASQ Fellow and author, shares how quality tools can be combined to create a powerful problem-solving force.
Adapted from The Executive Guide to Improvement and Change , ASQ Quality Press.
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8-step problem solving process, organizational effectiveness.
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Step 1: Define the Problem
- What is the problem?
- How did you discover the problem?
- When did the problem start and how long has this problem been going on?
- Is there enough data available to contain the problem and prevent it from getting passed to the next process step? If yes, contain the problem.
Step 2: Clarify the Problem
- What data is available or needed to help clarify, or fully understand the problem?
- Is it a top priority to resolve the problem at this point in time?
- Are additional resources required to clarify the problem? If yes, elevate the problem to your leader to help locate the right resources and form a team.
- Consider a Lean Event (Do-it, Burst, RPI, Project).
- ∙Ensure the problem is contained and does not get passed to the next process step.
Step 3: Define the Goals
- What is your end goal or desired future state?
- What will you accomplish if you fix this problem?
- What is the desired timeline for solving this problem?
Step 4: Identify Root Cause of the Problem
- Identify possible causes of the problem.
- Prioritize possible root causes of the problem.
- What information or data is there to validate the root cause?
Step 5: Develop Action Plan
- Generate a list of actions required to address the root cause and prevent problem from getting to others.
- Assign an owner and timeline to each action.
- Status actions to ensure completion.
Step 6: Execute Action Plan
- Implement action plan to address the root cause.
- Verify actions are completed.
Step 7: Evaluate the Results
- Monitor and Collect Data.
- Did you meet your goals defined in step 3? If not, repeate th 8-Step Process.
- Were there any unforeseen consequences?
- If problem is resolved, remove activities that were added previously to contain the problem.
Step 8: Continuously Improve
- Look for additional opportunities to implement solution.
- Ensure problem will not come back and communicate lessons learned.
- If needed, repeat the 8-Step Problem Solving Process to drive further improvements.
Nov 1, 2019
3 Approaches to Problem Solving (and why there’s a big difference between #1 and #2)
There are 3 main approaches to solving a problem:
- Experimental
For gut feel, there’s really no clear, easily communicated reasoning behind the decision. A fire chief might get to a burning building and know exactly what needs to happen. He might have a hard time explaining why something needs to be done, but he’s seen thousands of fires and he just knows what will work and what won’t. Gut feel is great when you need to be reactive.
Analytical reasoning may involve
- methodically weighing several strategic options
- understanding the pros and cons
- gathering supporting (but inconclusive) data
- evaluating strengths and weakness of yourself and/or your competition
It’s easily communicated to others and it’s much easier to learn from your mistakes than by going by gut feel. This is the camp you want to be for innovation. It’s biggest downside is it doesn’t touch reality and can easily be derailed if you miss 1 key variable.
Experimental involves running tests and getting statistically significant results. It’s costly, slow, and expensive but it has the most predictive power. It’s ideal for optimizing.
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Co-founder and CPO of GoCo.io. @Gugel on Twitter.
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6 Approaches to Problem Solving For You & Your Team
By Lisa Woods (1804 words) Posted in Management on June 16, 2013 There are ( 6 ) comments permalink
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Your ability to solve problems impacts success in life, as a team, and ultimately, the success of your business. That’s why it is so important to understand your strengths and weaknesses as you approach problems. This awareness can help you gage whether or not the situation requires your skill, the skill of another team member or a combination of the two. Effective problem solving is an opportunity to move forward, rather than mitigate a setback. If you approach it in that light, your solution changes, your process changes and so does your team dynamic. As a leader or manager, consider identifying the strengths and weaknesses of your team as they relate to this issue. Start tackling problems as a powerful team and create a competitive advantage for your organization.
Here are Six Common Approaches to Problem Solving:
How does your mind work, 1: analytical problem solving.
An analytical thinker has the ability to get into the detail of a problem, evaluate all components & perspectives to understand it and determine what’s missing. Analytical thinkers ask questions to fill in any gaps they see in order to foresee next steps. They have confidence in their ability and make assumptions & decisions because of their constructive fact finding process. Although their assumptions are credible & decisions well supported, they may not move quickly enough to a solution if they do not have all the facts. Because their fact-finding process takes time, they may not offer any opinions unless specifically asked.
2: Logical Problem Solving
A logical thinker has the ability to continuously collect detail and put it into sequence, allowing them to see the big picture & evaluate where the problem exists and why. Then using historical data, they infer solutions based on similar situations. If this worked before in a similar situation, it will work again in this one. The problem with inferring solutions based on past situations occurs when past situations do not exist. When past situations have been exhausted or a new solution is required, the logical problem solver may be at a loss.
3: Rational Problem Solving
A rational problem solver has the ability to take information that is available & make assumptions based on that information, deducting the most optimal solution given their personal perspective. A rational person may use the words “from my perspective here is the problem and the best approach to solve it is xyz in order to achieve what I believe to be the best solution.” The problem is that although the approach may be rational for that individual, the starting point of that reasoning may be completely unjust to another. Rational problem solvers often do not see the world from perspectives other than their own.
4: Absolute Problem Solving
An absolute problem solver has the ability to see a problem as black or white and a solution as right or wrong. Absolute thinkers believe there is a right way of doing something and if there is a problem it is because they are unaware of the solution that exists. They try to find that solution by seeking an authoritative source that can confirm the answer. These individuals often have difficulty moving past a problem, they do not like making decisions without affirmation that they are moving forward with an accepted approach. Absolute thinkers also tend to group their thoughts based on information that they have confidence in; inferring a solution that worked elsewhere must work in a parallel situation.
5: Creative Problem Solving
A creative problem solver has the ability to envision several outcomes, make assumptions as to what needs to be done to achieve an outcome & is willing to take risks because they have confidence in their own judgment. Creative thinkers start from scratch and are not limited by steps or processes; instead they create unique paths and new solutions. The limitation of creative problem solving is often that there is no limit to the creative process. If a problem has a deadline or budget constraint, creative thinkers may struggle because they have difficulty focusing and can lose sight of more obvious solutions.
6: Positive Problem Solving
A positive problem solver has the ability to compartmentalize a problem as an individual event and seek solutions with an open mind. Positive thinkers are not restricted by fears or past results, instead they predict improvement and are more open to finding ways of achieving it. Thus they listen for opportunities to improve and collaborate. The limitation of positive thinkers is that they may not hold situations or individuals accountable when they are required to do so. This makes it possible that problems reoccur several times before solutions are put in place because they are not pragmatic enough to solve the issues.
So which approach to problem solving do you usually take? Do you find that it works for you all the time? Some of the time? Never? Some people are naturally skilled at one approach vs. another because that’s where their mindset takes them. But when you understand the different paths, you can open the door to the best problem solving technique for a given situation.
What about the people on your team? Chances are you have more than one type of problem solver among you. I challenge you to cultivate these talents and make them into a competitive advantage. Your team’s ability to solve problems quickly, creatively and successfully can be a competitive advantage for your organization. It is one thing to say your problem has been solved; it is another to say that you were able to use it as a means of improving and strengthening your business; catapulting you forward. That should be your goal, leave the bandages for your competition!
4 Steps to Making Your Team’s Problem Solving Strategy a Competitive Advantage
1) take yourself and each of your team members and align them with one of the 6 problem solving strengths:.
Has the ability to get into the detail of a problem and evaluate all components & perspectives to understand it and determine what’s missing.
Has the ability to continuously collect detail and put it into sequence, allowing them to see the big picture & evaluate where the problem exists and why.
Has the ability to take information that is available and make assumptions based on that information, deducting the most optimal solution given their personal perspective.
Has the ability to see a problem as black or white and a solution as right or wrong by seeking authoritative approval & consensus.
Has the ability to envision several outcomes, make assumptions as to what needs to be done to achieve an outcome & is willing to take risks because they have confidence in their own judgment.
Has the ability to compartmentalize a problem as an individual event and seek solutions with an open mind.
2) Next take the same approach to lining up yourself and your team with one or more of the 6 problem solving WEAKNESSES:
They may not move quickly enough to a solution because they do not have all the facts.
When past comparative situations have been exhausted or a new solution is required, they may be at a loss.
They often do not see the world from perspectives other than their own.
They often have difficulty moving past a problem, they do not like making decisions without affirmation that they are moving forward with an accepted approach.
If a problem has a deadline or budget constraint, they may struggle because they have difficulty focusing and can lose sight of more obvious solutions.
They allow problems to reoccur several times before solutions are put in place because they are not pragmatic enough to solve the issues.
3) Discuss the Strengths & Weaknesses Problem Solving evaluation process with your team as a whole and the individual evaluation with each team member one-on-one.
Train your team on each of the problem solving mindsets, making it an open discussion amongst them. This will help you tackle problems more strategically when they do indeed occur.
Work with each individual to overcome their weaknesses by leaning on other team members who can use their strengths to assist.
Once you meet with everyone individually it is up to you whether or not to share the conclusions with the entire team. Personally I believe this is an important step, but it really depends on your team and if you think they are ready to share the information. You may choose to wait until positive steps have been taken to improve weaknesses, then share. Team members may also decide to share the information on their own.
4) You are ready to tackle your next business problem!
Assign each problem to one team member to lead the solution process based on their strengths. Assign support to the leader based on their weaknesses. This team approach will get you to the best, most competitive solutions faster.
Written by Lisa Woods , President & CEO ManagingAmericans.com
Lisa is a successful entrepreneur, world-class marketing strategist, dynamic business leader & author with more than 20 years experience leading, managing and driving growth in the corporate world. Today she provides Management Tools, Do-It-Yourself Training, and Business Assessments for small to mid size companies, Lisa utilizes her experience with integration techniques, organizational and cultural overhauls, financial turnarounds and strategic revitalization to help other companies succeed. Closing the gap between strategy and hierarchy through the use of effective communication skills, Lisa's techniques successfully develop employees into exceptional leaders, results driven managers and passionate team contributors that collectively exceed objectives.
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Comments (6)
Great article to highlight need to incorporate various strengths. Problem solving and decision making styles are influenced by many factors, including your psychological type (Myers-Briggs). For those who use psych-type to improve leadership ability, you may recognize these functions (among others) in the 6 approaches in the article. 1. Sensing 2. Sensing/Thinking 3. Intuition 4. Thinking 5. Intuition 6. Intuition What's not obvious from the descriptions given in the article, is where the Feeling preference comes into play. As you listen to people work through the problem, listen for for comments and concerns about the impact on the people. That would be a good clue that you're working with a Feeling type. Great article Lisa.
Good article, thanks for sharing.
I really like the concept and it gives great guidance for mapping accross the team. How do you tackle the time dimension when there is a long term goal and short term goals, that might contradict? We aslo use the dimension of positioning problems based on importance in diferent timespan to not fokus and throw al heads in to what's inportant in the longer perspective all the time.
Thanks for your question Eero. I think it is important to utilize project management processes for projects and decisions that take place over time. By establishing milestones, with assigned responsibility, timing and handoffs, it allows each individual to focus on their strengths without losing touch with the purpose of the overall issue. It is the project manager's role to keep the entire team on track and informed. What are your thoughts?
Interesting to see the different types of decision making involved when trying to have a successful team.In the construction field there are various situations that require problem solving.
AMAZING READ!
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11 Brilliant Problem Solving Techniques Nobody Taught You
No one likes problems, especially at work. However, they’re part of our everyday work routine. If you take a look at job ads online, many of them will list “problem solvin g techniques” as a necessity for the job role. The truth is that every job in the world requires the art of problem solving.
From managing tasks to managing people, we don’t like feeling stuck, at work or outside of it. The good news is, that there are lots of tried and tested problem solving techniques that you can use to easily solve difficult situations at work or in your personal life.
Here are some of those problem solving skills and how you can use them in practice.
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The art of problem solving
Let’s start with the basics. No matter how bad the problem or how serious the situation, you can do one simple thing: breathe in, breathe out, and let’s begin with the art of problem solving.
Most people get stressed out at the mere mention of a problem. They feel like they need to come up with an answer immediately; they look for someone to blame, and they want a quick and easy exit. All of a sudden, facing a problem becomes a problem of its own.
For this very reason, it’s important to slow down and take a breather. When we are stressed out, we make one critical mistake—we resort to something called binary problem-solving . In other words, we limit our options by trying out proven problem solving skills instead of something new and more efficient.
For this reason alone, slow down and breathe; you will come up with more ways to tackle a problem.
11 Brilliant problem-solving techniques nobody taught you Click To Tweet
Ask great questions as the first
Asking questions is part of the pre-problem-solving stage. When you ask questions, your brain can come up with different scenarios and ways to make a decision. For example, a child will usually ask questions like “What if,” “Why not,” “Can we?,” “How about?” and many others. What rules should you break? Are there any beliefs we should drop? The more questions you ask, the easier it will be to find a solution to your problem.
Don’t just trust yourself
One of the many reasons why problems come up and stay unsolved is because we are too lazy or busy to distance ourselves from them. In other words, we just think from our own perspective instead of zooming out and looking at the bigger picture , where we can utilize our problem solving skills.
For example, if you’re in our industry (SaaS), you may have a situation where people sign up for your app and disappear after the trial period. Sure, you could try generating more traffic to your website , but there are other things you can do. Here are some questions you can ask yourself:
- Has my business industry changed?
- Does my app really meet my customers’ needs?
- Does my sales strategy need improvement?
In another scenario, your employee shows up late for work, despite several of your warnings. Before taking any actions, try to understand their perspective and ask yourself the following questions:
- Do they have any non-work-related problems in their life?
- What is (literally) stopping them from getting to work?
- How can I help them with problems solving?
Both situations have one thing in common – they look at the big picture before trying to tackle a specific problem.
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Do some heavy brainstorming to help the problem solving process.
A brainstorming session is one of the most effective ways to learn the art of problem solving. The gist of it is to generate as many ideas as you can and in the problem solving process, come up with a way to solve a problem. Of course, the prerequisite for any brainstorming session is a nonjudgmental, friendly environment.
If you want to brainstorm like a pro, you need to take the following steps:
- HMW or How Might We
Start the session with a question such as “How might we…?” to inspire creativity among your team. The question should be open enough to inspire and foster creativity. However, it should also be focused and narrow enough to keep your session participants focused on the problem at hand.
- Write down everything
Every member of your brainstorming session should write down all of their ideas, either on a board or on sticky notes. Once you have all of your ideas, put them down on a common board. If you are unable to generate sufficient ideas, repeat the session with the same question to master the art of problem solving.
- Discuss your ideas
To discuss each of the ideas you and your team came up with, use phrases like “I like…”, “I wish…”, “What if…”, and others.
- Select the best ideas
Now that you have all of your ideas in one place, it’s time to find the best one. For example, you could let the participants vote using sticky notes. You can also create buckets for ideas, such as “Rational choice”, “The best solution for everyone”, and others.
Using this approach, you’ll be able to save some ideas that at first seem crazy but actually make a lot of sense in the long run.
- Figure out the problem-solving process
At this stage, you have your best brainstorming ideas. This is the time to choose the best ones and come up with a plan on how to bring them to life .
You may also like:
The round-robin technique for brainstorming.
If traditional brainstorming just doesn’t work for you, there are other things you can try. If your team members sit and listen and hope that someone else will fix things for them, you need to try out the Round-Robin problem-solving method. In simple terms, this technique will require every participant to be actively involved in the brainstorming session. There is a lot of different brainstorming tools and apps .
There are just two rules:
– Participants take turns to contribute ideas, using the option to “pass” if they have nothing to contribute in that round.
– The brainstorming session is over once everyone makes a pass.
There is an ocean of creative problem-solving techniques for tackling any workplace issue Click To Tweet
The silent brainstorming technique
The problem with most brainstorming sessions is that the loudest people are the most likely to have their idea chosen as a solution. The quiet ones may have an excellent idea but they just sit around and never have a chance to be heard. You get the feeling that it’s more important to be active and loud than have a great idea.
If you see that happening a lot, maybe it’s time for a silent brainstorming session. You can make it happen online or in the office, the process is the same. The entire team develops ideas on their own and shares them without sitting at the same table. The main idea is that everyone’s opinion has the same weight. If you choose to do it online, it’s actually even easier to come up with a decision.
Wear the six thinking hats
If you’re a fan of Harry Potter, you know the Sorting Hat very well. It’s a hat that students wear and it appoints them to a house in Hogwarts that best matches their personality. Along those lines, there is a technique that Edward de Bono came up with, called The Six Hats . Using this problem solving technique, you can wear six different hats with six different perspectives.
Here are the hats that you can wear to learn the art of problem solving.
- White hat. This is the neutral hat that uses facts and figures required to solve a problem. When the problem just comes up, this is the hat that you want to wear.
- Red hat. This hat is all about emotion and intuition. When you wear this hat, you can show your gut reactions to ideas and freely express exactly how you feel.
- Black hat. When you want to show caution and express a critical viewpoint, this is the hat you want to wear. The black hat will make sure that you steer clear of bad decisions.
- Yellow hat. When you want to be positive, this hat is the one you should choose. It helps you identify the positive sides of an idea and an excellent counterweight to the black hat.
- Green hat. To explore creativity, possibilities, alternatives and fresh ideas, wear a hat in green. Contributing new ideas and options is crucial, which is why everyone should wear a green hat.
- Blue hat. This is the hat that organizes all others. This is the person that manages the entire decision-making process and makes sure that all other hats follow the rules and guidelines.
The six hat problem-solving process is excellent because it lets you see the same problem from several different angles, very quickly and easily.
When you quickly want to get to the root of a problem, try out this technique. All you need to do is ask the question “Why” five times. Start with the problem at hand and ask why it happened, making sure that your answer is objective. Continue asking “Why” for four more times. At some point, you’ll reach the true answer to your question and you can start looking for a solution.
The biggest challenge with this technique is giving rational, objective answers to each “why”. Fight the urge to answer from your own point of you. Instead, think of the logical reason why something happened. Remember, admitting that you don’t know something is far better than giving an answer that is subjective.
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Failure Mode and Effects Analysis (FMEA)
Want to solve problems like the big boys at Chrysler, Ford and General Motors? This advanced problem solving process lets you solve problems easily. You can use it to analyze each element of your strategy and tear it apart to see how and when it can fail. By looking into the effect of each failure and how likely it is to happen, you’ll get to the best problem solving techniques. In the end, come up with a list of actions to take to prevent each of the failures you listed in the previous steps.
The wanderer problem-solving technique
When I write articles such as this one, I have one way to make them better. Once they’re done, I let them sit for a day without taking a look at them. When I get back to the article, I take a look at it with a fresh set of eyes.
You can use the same approach with your problems. Take a step back and walk away from it. Get some rest, walk outside for a bit, watch some cat videos on YouTube. In other words, remove yourself from the situation. You just may find the answer to your problem the moment your brain relaxes.
Leave room for imagination
If nothing I listed above helps you solve a problem, this is the time to get creative. If you have a way to problem solving outside of work, it may be a good idea to apply it at work too.
For example, there is an extreme case of Yoshiro Nakamotso. The name may not sound familiar, but you probably used one of this man’s patents today. He has more than 3,300 patents to his name, including a digital wristwatch, karaoke machine, a floppy disk, and many others. He came up with a crazy problem-solving technique called The Calm Room.
His Calm Room is actually a bathroom filled with 24-karat gold. This material blocks radio waves and TV signals which according to him are harmful to solving problems. He also considers oxygen to be detrimental to problem-solving . Apparently, too much oxygen means that there will be an inspiration and this is his idea of using imagination for problem-solving.
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You can try and use the Calm Room method for solving problems or you can find other ways that let you use your imagination instead of cold, hard facts to solve an issue at work.
What problem solving method is best for you?
The most important point to remember is that problems happen all the time and they will keep happening. Moreover, if a problem happens at work, it will also give us information on things we need to fix. The goal of each of the problem solving process mentioned is to make your company more open to friendly conflicts and open problem-solving.
To summarize, the following are the key takea ways from these problem-solving techniques.
– Keep calm and avoid high and dry approaches to problem solving
– Ask great questions, a lot of them
– Take a look at the bigger picture and the overall context of a situation
– Try out unconventional brainstorming techniques: Round-Robin and silent brainstorming
– Wear each of the Six Hats to take a look at different approaches to a problem solving
– Ask the 5 Whys
– Prevent any potential problems with the Failure Mode and Effects Analysis
– Leave some room for imagination at the end.
Depending on the context, you may use one or more of these problem-solving process – make sure to choose one that works best for your situation, team and personality. Good luck!
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Chanty is a team collaboration hub with unlimited searchable message history. Chanty offers team communication, audio calling, video conferencing and task management with the help of the Kanban board .
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This is a very good article. I find it useful for my adult learners.
Hi Antonette. We try our best to be useful for our readers. Glad you enjoyed reading this post.
I find this to be very resourceful both personal use and grooming future managers as they develop their skills.
Thanks for this great work.
Hey Daniel! Nice to hear your feedback, we’ll do our best to keep on writing good post.
The article is no doubt useful . I observed that many people at the higher management level are afraid to accept the true cause of the problem as they fear of action against them. As management strategy there has to be a rule that any body accepting truth should not be punished on the contrary he must be empowered to solve the problem at his level only. Many problems can be solved the moment you accept the truth. I have solved many problems by using this theory during my 32 years of service in the engineering management field.
This article was very , Very , very much helpful for my college assignment. I’d say thanks trillion times to you 🙂
Hello Pruthviraj, that’s so great to hear! Thank you.
This is a very depth and resourceful article.
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